Our personal data protection policy helps establish a relationship of trust between you and our services, in order to offer you a positive experience, in a completely transparent manner.
Thanks to this policy, we will be able to take your requirements into account and meet your expectations.
In order to respect your trust, KM Génidys LTD guarantees the primary respect of your personal data, as well as the confidentiality of our customers (hereinafter "Your data").
For perfect transparency with you, in order to guarantee you a secure use of our website lumieredeleora.com in all its available versions and related applications (hereinafter the "Site lumieredeleora.com"), we provide how we process your data, so that our services are always in accordance with the respect of your rights. In this way, we ensure the security, confidentiality, and non-alteration of your privacy and data, across all our platforms.
Our policy and we guarantee that all necessary precautions are taken to protect all your data and against its disclosure, loss, or alteration. That is why we provide you with all the elements allowing you to easily understand how we process your data. This data will only be kept for the time necessary for the determined management and processing. You can, of course, and at any time, have access to your data and modify it, as it will be available in your personal spaces on the lumieredeleora.com website.
To these ends, we strive to take all necessary measures to comply with applicable data protection law.
Thus, the undersigned KM Genidys LTD commits, through this personal data protection policy, to respect the essential principles of the general European regulation and French law concerning personal data protection, by providing you with information concerning the existence and methods of data processing applied here (paragraph 3), the rights you have concerning your data, as well as by applying these rights ourselves (paragraphs 6 and 10). Any information relating to possible transfers to a third country or recipients is also provided, as well as the retention period of the collected data (paragraph 5) and the security measures (paragraph 9).
- WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is simply because it is directly related to you and concerns you as a customer of lumieredeleora.com, if you have placed an order on the lumieredeleora.com website, a customer of KM Génidys LTD if you have created a customer account but have not ordered products or services, or if you have browsed the lumieredeleora.com website as a visitor without having created a customer account or placed an order.
- WHO ARE WE?
KM Genidys LTD is a limited company (LTD) , registered under number 14704240, represented by Malaba Marie-chantal and whose registered office is located at
71-75 Shelton Street Covent Garden ,London
WC2H9JQ United Kingdom
Malaba Marie-chantal publishes the lumieredeleora.com Site and, as such, implements various processing operations of your Data as a data controller.
- FOR WHAT PURPOSES DO WE PROCESS YOUR DATA?
3.1. When do we collect your personal data?
Your personal data may be collected if you visit the lumieredeleora.com website using cookies, if you create a customer account on the lumieredeleora.com website, if you order one of our products or services, or if you agree to be a member of our newsletters (SMS, emails).
Your personal data helps us to streamline your browsing on the lumieredeleora.com website, as well as to offer you a more personalized experience. This allows us to better process your orders, provide installment payments, prevent fraud, make necessary refunds, and manage your customer reviews.
3.2. Your browsing on the lumieredeleora.com Website
In order to allow you to browse the lumieredeleora.com website, we process your data with your consent as the legal basis for this.
3.3. Processing your orders
To handle and process your orders, we use your data.
The use we make of it serves to manage mediation, customer relations (and through social networks), our after-sales service and distance selling, our marketing and commercial prospecting actions for the lumieredeleora.com website, as well as for the management, deliveries and transport of orders.
The execution of the contract between the two parties (you and us) is the legal basis for processing this data.
The legal obligation of KM Genidys LTD is the legal basis for processing, concerning product recall management. Your consent or our legitimate interest are, depending on the case, the legal basis for processing for marketing and commercial prospecting actions. Your consent is for the implementation of "flash" payment.
3.4. Installment payment
For orders eligible for installment payments and for certain customers, your data is processed to offer you this type of payment. The application of the contract between the two parties is the legal basis for data processing. However, your consent remains the basis for processing your banking data.
3.5. Customer Reviews
To share your reviews with our customers and visitors and allow you to leave your review on the lumieredeleora.com website, we use your data based on your consent or legitimate interest.
3.6. Payment collection and fraud prevention
To enable payment collection and fraud prevention, we use your data.
Thanks to this, we can also guarantee payment security.
The application of this contract between the two parties, as well as the legitimate interest of KM Genidys LTD, as the data controller, are the legal bases for this processing.
3.7. Operations for managing lumieredeleora.com's advertising agency
The advertising agency operations of lumieredeleora.com are managed through the use of your data.
This will allow us to increase our customer and prospect data, manage the maintenance and technical activities of prospects, commercial statistics and advertising campaign studies, update the prospecting files of the organization in charge of managing objections to telephone canvassing, solicitations, the implementation of our contests and lotteries or any other promotional operation except online gambling and games of chance.
The legal bases for the above-mentioned statements are the user's consent or the legitimate interest of KM Genidys LTD.
- WHERE DOES YOUR DATA GO?
Your data is transmitted to several internal departments of lumieredeleora.com.
It is not sent to third parties, except in the situations specified below:
In order to process your orders, your personal data may be transmitted to several service providers whose specializations include banking transactions, customer relations, after-sales service, delivery, IT development, site management, or the provision of guarantees or insurance.
For the implementation of payment in installments, your data may be shared with providers such as payment and transaction centers (banks, etc.), or call centers for managing business processes or customer experience, or, for customer reviews, to a manager for collecting and processing customer reviews.
The advertising agency of lumieredeleora.com, for its part, is managed, thanks to your data, by agency clients and advertisers.
- DATA RETENTION
The data collected by lumieredeleora.com is kept only for the time and assistance necessary for the implementation and accomplishment of the operations cited in paragraph 3 of our personal data policy.
We retain certain data collected by lumieredeleora.com for a certain period.
In current archives for prospects, for 3 years from the last customer contact (they are therefore accessible by lumieredeleora.com services). We do not perform intermediate archiving of this data (for data representing an administrative interest for certain services, such as litigation, retention periods are set by applicable prescription rules).
Regarding our orders, your data will be archived in current archives for 5 years from the end of the customer's use of the orders, and in intermediate archives for 5 years from the end of retention in current archives. The same applies to customers.
Regarding banking data, it is archived in current archives for the entire validity period of the bank card (plus one day). No intermediate archiving is performed for banking data.
Cookies and their use and duration are detailed in paragraph 7 of our policy.
- EXERCISING YOUR RIGHTS
6.1. You have the right to request access, modification, and rectification of your Data.
6.2. You have the right to request the restriction of the processing of your Data.
Important clarification: to do this, you must contest the accuracy of your personal data for the time necessary for us to verify their compliance. Or, in the event that you consider that our use of your personal data is unlawful and you request a limitation of their use rather than erasure. We no longer need to use your data for the purposes mentioned in paragraph 3, but your data is still useful for the establishment, exercise, or defense of your legal rights, in the event that you decide to exercise your right to object for the time required for verification to determine whether the legitimate grounds we pursue outweigh yours.
6.3. You have the right to request the deletion of your Data.
If you request the deletion of your personal data, lumieredeleora.com will still be able to keep it in intermediate archive format for the time necessary to fulfill its legal, accounting, and tax obligations.
6.4. You have the right to object to processing used for commercial prospecting purposes.
In the case of email prospecting, you have the right to request the modification or unsubscription from newsletters by clicking on the "unsubscribe" hyperlink available in all newsletters, or by directly visiting the contact page of the lumieredeleora.com website.
In the case of SMS prospecting, it is possible to unsubscribe by sending "STOP SMS" to 36007, or by visiting the contact page of the lumieredeleora.com website.
6.5. You have the right to issue post-mortem directives concerning the retention, erasure, and communication of your personal data.
In the absence of such prerogatives, your successors and heirs may contact lumieredeleora.com to access the uses of this data and allow for "organization and settlement of the deceased's estate" and/or to close the account on the site and/or request that the processing of personal data not be continued.
You may also request that your data not be communicated to a third party in the event of death.
6.6. You have the right to claim your right to portability.
6.7. You have the right to withdraw your consent regarding the processing based on this legal basis.
Important clarification: If you decide to withdraw your consent, this will not affect the lawfulness of the uses made before your withdrawal of consent.
6.8. You have the right, whenever you wish, to lodge a complaint with the competent supervisory authority (in France, the CNIL: www.cnil.fr).
To exercise your rights, please send your request (accompanied by your email, name, first name, copy of your ID, and postal address) to the data protection delegation of lumieredeleora.com by email at contact@lumieredeleora.com and/or by postal mail to KM Genidys LTD 71-75 Shelton Street, London, Greater London, WC2H 9JQ, United Kingdom
Within a maximum of one (1) month after the date of receipt of the complaint, we will send you a response.
- COOKIES
7.1. What is a cookie?
When you browse a website like lumieredeleora.com, it may, depending on your choice, place a text file on your device (computer, phone or tablet) via your browser.
This text file is called a COOKIE. This cookie then allows the website, such as lumieredeleora.com, during the prescribed validity or registration period of the cookie, to identify your device used when you make another visit.
Only the issuer of a cookie can read or modify the information contained in this cookie.
7.2. What are cookies used for on lumieredeleora.com?
Different types of cookies can be classified by category. Some are issued directly by lumieredeleora.com and its service providers, but some sometimes come from third-party companies.
7.2.1. Cookies issued by Lumière de Léora and its service providers
There are several categories of cookies that may be found on your device when you browse our website:
7.2.1.1. "Essential" cookies
To access our site, "essential" cookies are necessary; for example, they are used to place an order.
If they were not present, you might experience navigation problems on the site and be unable to place an order.
"Essential" cookies also allow lumieredeleora.com to monitor its activity.
They may be placed on your device by lumieredeleora.com or by its service providers.
7.2.1.2. "Analytical and Personalization" Cookies
"Analytical and Personalization" cookies are not mandatory. They will allow us to facilitate your searches, optimize your experience with us, better target your expectations, adapt our offers, and maximize the organization of our site.
7.2.1.3. "Advertising" Cookies
Advertising cookies are displayed in the advertising spaces on our site. The benefit for you is that your browsing time is improved and optimized by presenting relevant offers and advertisements.
For this, "advertising" cookies will target your expectations in real-time and offer you advertising content adapted to your desires and current interests, based on your recent browsing history on other sites.
This prevents you from being presented with advertising content that is not of interest to you. At the same time, lumieredeleora.com prefers to show its offers and advertisements to users who will be interested in them.
The advertising content offered may contain cookies issued by lumieredeleora.com or its providers, or by third parties through the association of a cookie with an advertiser's advertising content.
7.2.2. Cookies issued by third-party companies
Third parties using cookies on our site do so according to their own privacy policies. These cookies are not necessary for the use of our site.
7.2.3. Cookies issued by third-party applications integrated into our site
When you browse our site, we may include third-party computer applications to offer you the possibility of sharing content and/or your opinion from our site with other people, for example when you click on the "share" or "like" buttons from social networks.
These social networks can then identify you through these buttons even if you have not used them while browsing the site. They can do this if, during your last visit to the site, you were simultaneously logged in or active on your social network from your device. We have no control over the uses they employ, nor over the data they hold.
To learn more about the use of your data and advertising content, you can visit your social networks and consult their personal data protection policies. You should then be able, thanks to these policies, to manage your settings according to your preferences on the user accounts of each of the social networks on which you are registered.
Privacy policy of the aforementioned social networks, on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google +: https://policies.google.com/terms?hl=fr
Regarding our advertising agency, we remind you, as mentioned just before, that all our advertising spaces may contain cookies from third parties (advertiser originating the presented advertisement, third-party providers of the advertiser…).
They can, therefore, with these cookies and during their prescribed validity period, offer advertisements in the spaces made available for third-party advertisements, record the number of contents they offer in our spaces, know the audience of these advertisements and the number of clicks; thanks to this, they will be able to claim the amounts due to them and establish their statistics. They can also know that your device is the one that previously visited another site containing one of their advertisements, and therefore target you and personalize their content if necessary.
7.3. The options offered by your browser software (Internet Explorer, Firefox, Google Chrome, etc.).
Your browser software contains many options available to you, which you can adjust according to your preferences. Through this, you can then accept or not accept cookies on your device.
However, if you choose to accept the storage of these cookies on your device, then, during your visits to sites or content with cookies present, these will be automatically stored on your device.
Depending on your preferences, you can choose to activate a reminder asking you again if you accept or refuse cookies before their potential storage, or refuse this cookie storage on your device each time.
However, it is important to emphasize that the choices you make during this setting may modify or alter your internet browsing or on certain sites or services that require the use of these cookies (such as for placing an order on our site, for example).
In the event that you prefer to refuse these cookies on your device or delete those already stored, we decline all responsibility for the consequences of the alteration of the functioning of our services, which would result from the inability for our services to store or have access to the cookies necessary for their operation.
7.3.1. How to choose your options according to your browser?
You have different options and possible choices available depending on your browser. To learn more, you can consult its help menu.
Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Firefox™: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
- TRANSFERS OUTSIDE THE EUROPEAN UNION
Most of the time, your data is stored within the European Union.
However, when our service providers are located in countries outside the European Union, we share some of your data with third countries, such as third countries where the European Commission has not assessed the level of compliance.
In this case, we do what is necessary to ensure that this data sharing is done in compliance with the relevant regulations and that the protection of your privacy and fundamental rights is guaranteed (for example, by using contractual clauses from the European Commission).
The data protection officer can, if you request it, provide you with more information about the data transfer.
- SECURITY MEASURES
Thanks to the technical and organizational measures we take, we can guarantee a level of security in line with the risks to the rights and freedoms of individuals regarding the points mentioned in point 2. To do this, we take into account the origin, scope, context, costs, and state of knowledge, the purposes of the processing, as well as the identified risks.
Furthermore, we comply with the PCI DSS payment card industry security standard, which reflects our commitment to security.
- PROFILING AND AUTOMATED DECISION-MAKING
Due to the automated processing we use (e.g., profiling), you are subject to legal effects that affect you.
All of this is essential for the conclusion or execution of the contract binding you to us.
This is how we can propose and implement automated customer identification and "4x payment". The foundations of this operation are related to the analysis of different variables concerning the type of products, the services ordered, or the customer profile.
If the risk is assessed with these statistics as being too high (fraud/unpaid), then this payment method will not be offered.
However, if you wish, you can obtain human intervention even if the decisions are automated, so you can give your opinion and/or oppose the automatic decision.
- POLICY UPDATE AND REVIEW
Our personal data policy will be updated whenever necessary to always be in line with the applicable regulations for the protection of your data (at least every three (3) years).
All rights reserved – July 1, 2025